James Henry Ltd is based in Upper Hutt, we have workshop and showroom in the South Pacific Industrial Park. We also have a showroom display at Designmade at 23 Marion St, Wellington City.
We specialise in the supply and installation of high-quality wooden floors. We use both recycled and new New Zealand native timbers, as well as sustainability harvested imported hardwoods. Sustainability is one of our core values and the business was set up to avoid large volumes of beautiful centuries old timber being cut up for firewood or being crushed and dumped to landfill.
We have experienced and hardworking tradesmen and our overriding aim is to ensure our customers get a beautiful classic floor, a floor which has been installed correctly, a floor which will add value and provide many years of great service.
James Henry is owned and managed by Chris Northmore and Linda Patterson. The company commenced in 2006 and now occupies a 1500m2 workshop, warehouse and showroom in the South Pacific Industrial Park in Upper Hutt. We have 18 permanent staff.
The business operates in two business streams. The ‘Factory’ business includes all timber purchases, remanufacturing and warehousing activities and sells timber and flooring to either our installation business or directly to homeowners, other installers, builders and commercial customers. The ‘Installation’ business covers all design, supply, installation, sanding and coating work for our customers.
Our business is unique because it effectively bridges the gap between rough and ready demolition contractors and architects and interior designers and their clients. The recycled timber look is very popular, but had never found much favour with building contractors because of inconsistent supply, variable quality, moisture problems and the ever present risk of nails in the timber. We have put processes in place which have effectively eliminated these downsides and can supply a full range of sizes in various species and deliver consistently uniform, dry, de-nailed and metal detected product which builders can then use with confidence.
Our recycled wooden flooring is ‘reliable recycled’ as well as being ‘unarguably green’. We don’t assume that old wooden flooring is dry, in fact it’s probably not. If it has been allowed to get wet, or has been stored outside, or even in a warehouse, it’s most likely not at the correct moisture level for your house or business premises. The downside of using wooden flooring at the wrong moisture level is that it will expand or contract as the moisture level adjusts. We dry our recycled feedstock timber in our dehumidifying kiln before manufacturing it to wooden flooring.
Our business achieved first-place wins in the 2018 Wellington Region Business Excellence Awards, in both the Trade Services and Suppliers category and the Sustainability category. This followed on from three first place awards in the 2014 Awards - the Sustainability, Innovation and Best Emerging Business categories, and a first-place award in 2016 in the Trade Services and Suppliers category.
In 2016, 2017 and 2018 we achieved first place category wins at the Australasian Timber Flooring Association’s annual awards, including for our work at Te Papa, Wellington. In 2017 we also won the overall Supreme Award for our work at St Mary of the Angels in Boulcott St, Wellington.
Chris Northmore - Owner and manager
I established the James Henry business in 2006. James Henry was my grandfather, a shipwright who enjoyed working with timber. I grew up around timber and projects in the ‘basement’ of our house in Wadestown, Wellington. I’ve undertaken a number of comprehensive residential renovations (and still own some of them) and we built a new family home in Upper Hutt in 2005/6 where our daughters have since grown up.
Previously I worked for 10 years in the rural banking and finance sector, and prior to that I was commercial fishing Paua on both sides of the Cook Strait.
I am very fortunate to have a great team. A number of our key staff started with us as apprentices and we have a very low level of staff turnover. We have won a range of business and industry awards over the years.
James Henry Ltd is a member of the ATFA (Australasian Timber Flooring Association) which has over 850 members throughout NZ and Australia. I am a member of the ATFA NZ Committee and the Australasian Board. I am also an accredited flooring inspector, undertaking impartial ATFA inspections of timber floors.
In my garage there is a range of well-used mountain-biking, skiing, tramping, sailing, fishing, diving and other sporting equipment.
Stephen de Jong - Commercial Manager
Stephen is office-based and looks after much of the behind the scenes functions. He thoroughly enjoys being in touch with our customers and is always keen to discuss customer projects and provide advice and recommendations as to the best flooring for your project.
Stephen has worked with us for over five years and has a very useful working knowledge of timber flooring and installation practices. Stephen and Chris worked together at Rabobank in the late 1990s and early 2000s.
Outside of work Stephen spends time on his forestry block in the Wairarapa where he grows a range of forestry species. He enjoys woodworking and has a strong interest in all things rural. In 2009 he undertook a 7,200 km and 10-week bicycle ride from Paris to Dakar.
Adrian Russell - Contracts Manager
Adrian is a qualified carpenter. His career includes experience with a large construction company, concrete products, manufacturing and a period running his own building company specialising in high residential renovations and new builds. He is well experienced across a wide range of building industry disciplines and knows construction very well.
Adrian ably leads the installation and floor sanding crews. He manages our schedules and day-to-day works. He won ATFA Employee of the Year in 2018.
Adrian enjoys most outdoor sports including fishing, skiing and mountain biking, having completed the Karapoti Classic a number of times. He also enjoys weekend trips away in his restored Mustang.
Linda Patterson – Accounts and administration
Linda is office based and looks after all the behind the scenes administration. She is a qualified bookkeeper and is well experienced in many cloud-based systems including Xero and Workflow Max.
She has a keen eye for detail and keeps on top of the daily offices functions, and helps to keep the guys organised.
Outside of the office she enjoys walking with Baxter (the dog), swimming, gardening and is an avid reader.
Our Installation Crew
Our floor installation crews are enthusiastic, committed and hardworking individuals who are collectively highly skilled in wooden floor laying and finishing. Their essentials skills are patience, an eye for detail and highly developed craftsmanship. Our crews include Ben, William, Balazs and Finley. The team has a great mix of age and experience with supporting trade qualifications in carpentry and floor installation.
Our Sanding Crew
Our floor sanding and coating crew are also experienced and hardworking individuals who are committed to their work. They are comfortable using the full range of Rubio Monocoat Oils and polyurethanes. Izzy and Tom, and Jason and Eddie.
Our Factory Staff
Our factory staff are Josh, Scott, Corum, Warren, Troy, Tom, and Tyson. We have two trade qualified timber machinists, both with a professional’s eye for detail.
We are fully committed to developing our staff with formal trade apprenticeships through two BCITOs. Currently we have two apprentices on staff. One of our apprentices was awarded the Villars Trophy, for outstanding commitment and dedication. A previous apprentice was flooring apprentice of the year in 2013. All of our current apprentices started work in our factory and recognising their potential we encouraged them into formal apprenticeship programs.